Windows Mail and Virgin

  MIKE. 17:36 29 Feb 2008
Locked

I have windows Vista home and have a problem with Windows Mail. My ISP is Virgin and I use Virgin as my email address. The problem is after using Windows Mail for a short time Windows Mail loses the information in My Server Requires Authentication. When you set up Windows Mail you put a tick under My Server Requires Authentication you then go to Settings where there should be a dot in the radio button to Use The Same Settings As my Incoming Mail Server. What is happening after sending a few email's Windows Mail keeps reverting to LOG ON USING so not allowing you to send an email. Does anyone have a clue to what is the cure as I am at witts end

  BurrWalnut 20:29 29 Feb 2008

If you don’t mind losing your email, you could delete the account and set it up again.

  MIKE. 21:27 29 Feb 2008

Thanks BurrWalnut that had crossed my mind but thought there might be a easy way out

  wrg 10:32 01 Mar 2008

In my settings I do not have the My Server Requires Authentication ticked. I do not seem to be having a problem

  wrg 10:37 01 Mar 2008

sorry meant to say that I am on Virgin as well

  MIKE. 10:38 01 Mar 2008

Thanks wrg as a matter of interest is Virgin your ISP.

  wrg 10:47 01 Mar 2008

Yes they are. I cannot remember when and how I set up my e-mail address but never had a problem. Recently I purchased a new laptop so I set up windows mail by creating an IAF file from my desktop and the importing it to windows mail. I saved all my e-mails and imported them as well.

  MIKE. 15:25 03 Mar 2008

Hi wrg Im still having problems could you let me know what outgoing/incoming mail SMTP ports you are using thanks

  Sea Urchin 18:33 03 Mar 2008

If your email address is actually Virgin (rather than NTL or Blueyonder) then this should help with the settings

click here

  MIKE. 18:40 03 Mar 2008

Thanks Sea Urchin the problem seems to revolve around Port 25 it appears to be blocked for Virgin. I have spoken to the Virgin Tech help desk and they suggest switching off AVG or, either Norton or Mcaphee not sure about spelling. I have turned off AVG still the same problem. am not sure where to go next

  Sea Urchin 19:28 03 Mar 2008

This link might give you some clues.

click here

I have seen suggestions that if you have any references to other ISPs in your accounts this can cause them to block Port 25.

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