Windows 8 back up

  andrewnwilliams 22:13 12 Aug 2013

I have a problem with my laptop and it has to go back to the manufacturer. I must set it to factory settings before I send it and so my questions are

  1. How do I save a complete copy of everything, files, programs, docs, emails etc on an external drive so when I get it back I can restore them all
  2. How do I then set it to factory settings so that all of my personal data etc is wiped off the laptop

Many thanks Andrew

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?