Windows 7 Update Won't Finish

  CameronPotter 14:05 30 May 2014
Locked

Hello, I'm trying to fix my little brother's laptop. Every time I restart it never shuts down unless I hold the power button as it just keeps saying something along the lines of "preparing to configure windows update." I let it go for eight hours once and it did nothing. Normally I'd just re-install windows 7 entirely, unfortunately his disc drive is not functioning. I've tried windows update troubleshooter and something called Microsoft Fix It, neither worked. Any help is appreciated!

(I apologize if this posted twice, the sign-up was a bit messy and made me lose my spot)

  onthelimit1 15:36 30 May 2014

In this situation, I usually deselect most of the available updates and try to install the remainder. Eventually you'll find the one that's causing the problem.

  CameronPotter 15:43 30 May 2014

Ahh, I should have mentioned when I attempt to search for updates that also either keeps going for hours or eventually says something like, "Windows has encountered an error." That's what prompted me to do the troubleshooter/Fix It. :/

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