windows 7 home premium medion p8610

  denis93 21:02 20 Apr 2014

i have the above laptop and when i try to play cds or dvds it wont reconise them,so i bought an external cd/dvd drive and still have the same problem,i checked i am on the correct dvd regionmand the correct letter is assigned to the dvd drive,i even did a factory reset,any help welcome,thank you.

  denis93 00:14 21 Apr 2014

thanks jock tried all that,still the same.

  denis93 08:41 21 Apr 2014

thank you again jock1e tried all that still no luck,i post this in the helproom.

  BRYNIT 08:47 21 Apr 2014

Factory reset restores the laptop to how you originally got it removing all update and programs etc. After doing the factory reset did you try the internal/external CD/DVD drive before installing any updates/programs?

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