I'm working through a btinternet password change. I have an email from them telling me to log on to Outlook Express. I can't find it. The instructions don't match on an Outlook screen. I'm using Windows 7 with service pack 1.
I have to ask: why you are doing a btinternet password change ?
I do hope it is not in response to an email telling you to do it and to 'ClickHere' (a link in the email) then enter all your details etc etc.
if so then that is a phishing scam.
Telling you to log on to Outlook Express is seemingly nonsensical, what if you had an Apple iMac or Linux operating system or any Windows OS past XP (and even then not everyone used Outlook Express on Windows anyway).
That would seem to me to be the most likely scenario and I am just a bit sorry that no one else thought of it first. I sincerely hope Beth has not actually gone along with the email message and if so will need to change her password again URGENTLY but this time going direct to BT for help and to explain the position.