I bought a new PC with Vista preloaded about a month ago and was previously using NTL as ISP. On set up, using my existing modem all was fine for the first couple of weeks. Now my broadband connection has slowed down immensely (it took nearly a minute to load this page). Phoned Virginmedia(sounded like a third world call centre) to explain the problem and was told that they are not compatable with Vista and that my new PC would need some new configurations. As an absolute novice, PC wise, I wonder if anyone has experienced the same problems and if there is an easy solution? I was given the tel.no. of what was described as an expensive charge line by Virgin. I had signed up to the 2G(medium) connection.I have disconnected/reconnected the modem but no change is apparant.
i am guessing that it is a usb modem - if so you would be better off getting a proper adsl modem/router from a computer shop (these work automatically with any o/s and don't need any drivers) and throwing the usb one in the bin
I have a desktop with XP connected to Virgin by cable 2mb which runs with no problems, my wifes new laptop with vista downnloads by wifi with no problem except unable to load the Virgin PC guard (Not compatable)