USB 3.0 port not working whatsoever

  cluelesstechnerd 22:25 03 Jan 2015
Locked

So I've just got a new custom built PC, AMD based, and it has 5 USB 2.0 ports and 1 USB 3.0 port. Since it's custom built and AMD, there is very little help or programs that can help me. The only port that does not work whatsoever (doesn't even provide power) is my 3.0 port, and I would like to find out why as I have just purchased a Kingston USB 3.0 flash drive. I am fully fa.miliar with device manager and programs like that

  rdave13 23:29 03 Jan 2015

RMA it now. Don't try to do anything to repair the fault your self. Report the problem to your supplier.

  beeuuem 04:38 04 Jan 2015

Is the USB3 port showing in Device Manager? Expand USB Serial bus controllers. It should show Renasas Electronics USB3 host controller. Have the USB3 drivers been installed ? These are on the motherboard DVD.

  HackedIT 58 12:47 05 Jan 2015

If your USB3 port doesn't show up on your device manager then contact your supplier or if you are good with computers open up your PC case and check if the USB3 port wire is connected into your mother board socket.

I would not recommend opening up your PC case.

  wee eddie 16:17 05 Jan 2015

If it's new it should work. Fiddling may invalidate your warranty. Contact the supplier pdq

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