Pixela is notorious for producing very poor quality software and, then, not supporting the end users of its software. It is unheard of in the software industry to not provide software or a software update compatible with the Windows Vista operating system. They are interested in signing contracts with companies like Sony and Hitachi to bundle their software with their cameras but they do not provide technical support to people like us, when needed, and wash their hands of any problems. Shame on Pixela. I would suggest contacting someone at ImageMixer.net. This company is listed with Sony as a Registered Dealer for replacement parts. I was provided with replacement software from them and the proper technical support. I think you'll find too that updates are available directly from Sony. Check the support site and you can download the updates for free. Sony has had to provide the Vista update themselves, independently from Pixela. Good luck!