Problems Updating Windows Vista account

  fixiT*@$ 01:09 01 Mar 2015
Locked

I am using my daughter's old HP computer as a back-up and am trying to bring everything up to date (the computer hasn't been actively used for appx. a year). The laptop is running Windows Vista and, every time I try to do a Windows update, I receive a message that says "Windows update cannot currently check since the service is not running". Anyone have any ideas on how to remidy this situation?

  Secret-Squirrel 09:02 01 Mar 2015

This will hopefully work. Click the "Fix It" button on the page or follow the simple instructions to fix it yourself.

  fixiT*@$ 15:15 01 Mar 2015

Thanks for the info Secret-Squirrel. I ran the the fix-it and it did fix a few problems. Unfortunately, the report showed "problems installing recent updates" was still not fixed. Would you have any other possible solutions?

  Secret-Squirrel 17:41 01 Mar 2015

Here's another automated troubleshooter you can try.

If that fails to fix all your problems as well then reply with any error messages in full (including error codes if available) plus all other information you think is relevant.

Good luck.

1]: [click here

  fixiT*@$ 21:51 01 Mar 2015

Hi Secret,

No luck so far. It strange that, according to the report, everything has a green fixed check mark but the update still doesn't work. Maybe you can see something in the below report that I'm missing.

Windows Update Publisher details Issues found Some security settings are missing or have been changed Fixed
Reset security settings Succeeded

Check for missing or corrupt files Fixed
Repair missing or corrupt files Succeeded

Service registration is missing or corrupt Fixed
Reset service registration Succeeded

Problems installing recent updates Fixed
Repair Windows Update Succeeded

Issues checked Windows Update environment variables are incorrect Checked Windows Update error None Checked Corrupt Patch Registry keys Checked Windows Update services are not running Checked Cryptographic service components are not registered Checked Issues found Detection details 6 Some security settings are missing or have been changed Fixed
6 Check for missing or corrupt files Fixed
6 Service registration is missing or corrupt Fixed
6 Problems installing recent updates Fixed
Issues checked Detection details 6 Windows Update environment variables are incorrect Checked 6 Windows Update error None Checked 6 Corrupt Patch Registry keys Checked Detects corrupt or missing patch cache 6 Windows Update services are not running Checked 6 Cryptographic service components are not registered Checked Detection details

Service Status Collection information Computer Name: MEL-PC Windows Version:
6.0 Architecture:
x86 Time:
3/1/2015 3:07:32 PM Publisher details

Windows Update Find and fix problems with Windows Update Package Version:
8.1.2.20131119 Publisher:
Microsoft Corporation

  robin_x 23:24 01 Mar 2015

Did you disable your Anti-virus? Just a random thought, I don't have any other ideas.

  Secret-Squirrel 09:05 02 Mar 2015

Fixit, if Robin's suggestion about temporarily disabling your AV (and third-party firewall if you have one) doesn't help then tell me exactly what happens when you try to check for new updates. Don't forget to include any error messages and error codes in full.

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