Problem to open Word doc

  Augustina07 23:16 13 Mar 2015
Locked

I have Toshiba Satellite laptop with Windows 8.1. Recently some problems occurred: 1. Everytime I'm trying to open any previously saved Word doc. PC starts configuring MO and it takes some time to open a document. 2.Right mouse click to create new Word doc - there is NO such option any more!

  robin_x 00:14 14 Mar 2015

Make a System Restore to a time before the problem.

Your recent files are not affected, just settings.

Press Windows key+R and type rstrui.exe for System Restore.

Or via Control Panel, find Create a Restore Point > System Restore

  mole1944 03:57 14 Mar 2015

Try re-installing or repairing the program you us to open the document.

  lotvic 21:33 14 Mar 2015

"PC starts configuring MO"

Please can you explain what that means, as I've never heard of "configuring MO"

  mole1944 04:58 15 Mar 2015

I refer to my previous answer try re installing the program you use to open it or use Google docs to see if that helps.in the ultimate do a rollback and if that fails a complete re install then do a drive copy in case it happens again.

  lotvic 11:55 15 Mar 2015

mole1944m "complete re install" I presume you mean reinstall the Word program.

It would help if we knew which Word program is being used. It may be an old MS Office version that is not fully compatible with Windows 8.1

  alanrwood 13:02 15 Mar 2015

Please can you explain what that means, as I've never heard of "configuring MO"

I think he means Microsoft Office.

  lotvic 13:18 15 Mar 2015

alanrwood, thanks, yes of course <:o (dunce hat on me)

  Augustina07 18:19 15 Mar 2015

Thank you,Robin. System Restore helped! Problem is solved!

MO is yes, Microsoft Office.

Thanks all. Going to try to fix some problem with my old laptop the same way.

  mole1944 11:05 16 Mar 2015

Right were wiser now go and re-install office you should get the repair option try that,or uninstall office and re-install it again,that one had us foxed for a while.

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