I purchased this laptop with genuine Microsoft Office 2010 startup. I have had no problems until this week. I was sent a office document which I could not open and had to enter the product key - which was then not recognised by microsoft.
I have been round and round the microsoft "help" pages to no avail - I am now nearly bald!
Just in case there is confusion over the product key: The product activation key for microsoft office 2010 program is NOT the product key on the COA sticker on the bottom of laptop - that product key is for the reinstall of Operating System (Windows 7, or XP or Vista - whichever you have)