Lost Windows10OS after recovery

  Jace888 19:04 20 May 2017
Locked
Answered

Dear Forum Please help - I have lost my Window10 OS it has been replaced by Windows 8.1. This happened after what I thought would be a recovery to a previous point on my computer. I have clearly made a mistake and wondered whether I am able to restore Windows10. I bought the computer new and it came loaded with Windows10. so not sure why it went to Windows 8.1. Please help

  rdave13 19:47 20 May 2017
Answer

Not sure if it will work now as the Windows 10 that was installed might be from a company setup that would require to connect to their servers for verification. What company did you buy the machine from?

  Fruit Bat /\0/\ 20:37 20 May 2017

Nothing to lose by downloading the media creation toll and doing a fresh install of win 10.

click here

  Jace888 09:45 21 May 2017

Thank you for the responses. Rdave13 . Sorry I pressed the wrong button - you can tell I am new to this. I bought the computer in South Africa in February 2016 from Incredible Connection. I will contact them maybe they can send me a link. Many thanks

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