Laptop frozen in Windows Update

  sinctoy 10:56 16 Jun 2014
Locked
Answered

I've been asked to look at a friend's Dell Aspiron M5110. First logon was easy. Quick, clean. I ran a full McAfee scan with no problems shown. The second later attempt to logon showed the quick Dell screen followed by 'Resuming Windows' then the blue Windows Update screen. "Please do not power off... etc", then "Installing update 32 of 40" was displayed. That's now locked on the screen (Three attempts lasting 3 to 4 hours each failed to let it complete). I finally switched the power off.

Now it's refusing to shut down! I've put power back on to save the battery.

Any help to get me into the machine would be gratefully received.

  chub_tor 15:52 16 Jun 2014

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  sinctoy 18:54 16 Jun 2014
Answer

Thanks chub_tor. The problem's now fixed.

  sinctoy 18:56 16 Jun 2014

Thanks chup_tor. the problem's now fixed.

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