Internet connection being picked up but not connecting

  sneakypanda 16:08 21 Nov 2013
Locked

I recently brought a custom gaming pc through UK Gaming PCs and i set it up fine but when i go to connect to the internet I cant. My WiFi is being picked up but i cannot connect, then when i go to cmd an type ipconfig everything says media disconnected. I also have windows 7 and my network card is a Realtek RTL8188CE. Any help would be great and thanks in advance.

  chub_tor 16:36 21 Nov 2013

The media disconnected message may well be related to the Realtek RTL188CE and ipconfig will say this if you do not have an ethernet cable plugged in. Are you using ipconfig /all as that is what you need to put into the cmd box to see your settings.

  sneakypanda 17:00 21 Nov 2013

This is what is says when i type in ip config /all

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\UKGC>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SneakyPanda-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter Physical Address. . . . . . . . . : AC-22-0B-90-30-A5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC I-E NIC Physical Address. . . . . . . . . : AC-22-0B-90-30-A5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : D8-50-E6-50-8E-38 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{DAC588E6-98B3-4239-96F6-9DECB60B1B28}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F5DA97BF-F5B6-4FED-9535-F4F519DD88D9}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2074F286-C668-40EC-B320-2B2DE83EBA63}:

Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes

  Secret-Squirrel 17:05 21 Nov 2013

"............then when i go to cmd an type ipconfig everything says media disconnected."

If everything's showing "media disconnected" then you'll never get an Internet connection. A more user-friendly way of seeing the state of your network connections is to go to Control Panel- > Network & Sharing Center. Look at the network map at the top of the window - see here for an example of a working Internet connection. If you see any red Xs and the Internet globe is greyed out then you don't have an active connection.

"My WiFi is being picked up but i cannot connect"

Sorry if you think I'm stating the obvious but have you entered the wireless password for your WiFi connection?

  sneakypanda 17:15 21 Nov 2013

I should have been a bit more clear. I can see my network in the list of avaliable networks but i cant connect to it. I know I am entering in the correct password.

  rdave13 17:26 21 Nov 2013

If you're entering the right key and the right security protocol (WPA-PSK etc.) then sometimes just rebooting the router helps.

  Secret-Squirrel 18:00 21 Nov 2013

"....... but i cant connect to it"

OK, so what error message do you get when it fails?

  sneakypanda 19:14 21 Nov 2013

basically the network is in my networks list, so i go to connect to it and it asks for a password and i enter the password (the correct one) then it tries to connect and then it says unable to connect.

  sneakypanda 19:17 21 Nov 2013

also ive noticed when i go in to newtork connections in the control panel it shows my wireless network connection with a red X in the corner

  Secret-Squirrel 20:09 21 Nov 2013

"...........and then it says unable to connect"

That's disappointing as I usually find that Windows 7 gives a fuller error message including the option to run a troubleshooter. Are you using the Windows 7 connection utility or one from a third-party provider? If it's the latter then try the Windows one.

Do you have any other WiFi-enabled devices? If so then can they connect OK to your router?

  lotvic 22:17 21 Nov 2013

You are entering the WiFi routers password (it should be on a sticker on the router) aren't you?

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