Hi, I've not long purchased a brand new laptop. Worked absolutely fine for a few weeks then one day the keyboard just stopped working. The on screen keyboard works fine, but its a pain in the ass having to constantly click on each letter one at a time! Mouse is fine. The laptop is useless to me without a working keyboard and I don't want to have to plug one in. This laptop is brand new remember. The model is Acer Aspire A1 Series, model number: Z5WE1. It has an official WINDOWS 8.1 installed on it. Can someone please help me?! The keyboard kind of works.. if I press a letter, for example E, it'll come up with 8 or C. And half the other keys don't respond. I have been searching for an answer for AGES! I've tried all sorts of answers like pressing FN and F6, or FN and F7.. the list goes on and nothing has worked. HELP WOULD BE VERY MUCH APPRECIATED!
I can't send this back as my 1 month has expired. It's not their problem. There's a fault in the keyboard. Many people have had the same problem but with many different computers and laptops, and different versions of Windows. There is a way around this, but I can't seem to find one for Windows 8/or/8.1 on an Acer laptop. The keyboard produces numbers instead of letters, everything is mixed up whenever I try to type. My laptop is set to English, United Kingdom. The region which I am in. I have also tried American.. other language, no different.
Have you tried contacting Acer themselves. All new laptops come with a 1 year warranty.
Your seller is responsible if there is an inherent fault and they, not you have to prove it is not inherent - in the first few months so please write a formal letter of rejection to your seller rejecting the "goods" for being of unsatisfactory quality. It is for your seller to go to Acer,
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