gibfish26

  gibfish26 15:59 28 Nov 2007
Locked

hi,i would appreciate your help with a windows update problem,when i click on check for updates i get a error/s code 8000FFFF,when i click on get help i get a list of 24 errors relating to windows updates all with code numbers,how do i rectify this problem.i have windows vista premium,i have it set to automatic updates every day at 12.00am,nice simple answers please i am not a techno phobe.many thanks gibfish26.

  anskyber 16:16 28 Nov 2007

Can you go to control panel, security, windows update, then select view update history from the left pane. Please note and list those updates which have failed.

  anskyber 16:20 28 Nov 2007

Can you also tell us how much installed RAM you have? Choose welcome center from control panel and it will tell you at the top.

  gibfish26 21:54 28 Nov 2007

hi anskybar,thanks for your response,i have done as you asked here are the failed updates.
security update for microsoft xml core service 4.0 service pk 2(kb936181),definition update for windows defender-kb915597 (definition 1,23,4151,0).windows malicious software removal tool(kb890830).windows update software 7.0.6000.381.the same update failures are the same over a period of about a week,i have 2 gig of ram installed,cheers gibfish26

  skidzy 23:03 28 Nov 2007

To resolve Windows Update error 8000FFFF, try the following steps:

1) Launch REGEDIT

2) Go into HKLM\COMPONENTS, and check if these three values exist under the COMPONENTS key:

PendingXmldentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving

3) Providing they do exist, back up the Components key, then delete the three above values.
4) Restart the computer, and Windows Update should now be working fine.

From click here

  gibfish26 14:52 29 Nov 2007

hi skidzy thanks for your advice much appreciated,but i am a (senior) novice on computers,and a bit nervous on making changes,hence how do i launch regedit,and back up components key,cheers gibfish26

  skidzy 20:11 30 Nov 2007

Easier to follow these guidelines than me trying to explain ;

Getting Started: Launch Regedit: click here

Backing up the Vista Registry:
click here

  gibfish26 12:58 02 Dec 2007

hi skidzy,followed the guidlines you posted for me,and updates seem to be working fine now,but i am still showing 3 failed updates wich are as follows.security update (KB936181)windows update software 7.0.6000.381.update fr windows vista(KB941649)and many thanks fr ur help.gibfish26

  skidzy 13:32 02 Dec 2007

KB936181 click here

Manual install for KB941649 click here

  gibfish26 19:47 02 Dec 2007

hi skidzy,just to let you now all sorted now thanks to you,much appreciated.gibfish26.ps,merry xmas and happy new year.cheers.

  skidzy 19:52 02 Dec 2007

Your welcome Gibfish,please do not foget the tick in resolved as this may help others in the future.

All the best to you too :-)

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