Demented and unable to work.

  Rachel 1949 14:59 21 Feb 2016
Locked

It is windows 10 and has suddenly started not to boot up. Just looping and restarting?? Cannot get into start menu. Any advice appreciated

  Govan1x 15:17 21 Feb 2016

Try starting it and within 10 seconds shutting it down by holding in the start button. Do that up to 6 times to see if you get another page open that gives several different ways of repair.

  Forum Editor 15:41 21 Feb 2016

After 3 consecutive failed attempts to start, Windows 10 should automatically enter recovery mode. When that happens, you should follow these steps to reset Windows:-

At the Choose an option screen, select Troubleshoot.

At the Troubleshoot screen, select Reset this PC.

At the Reset this PC screen, select Keep my files.

Select your user account and enter the password if prompted.

Select Reset.

Windows will perform the reset process

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