My laptop says I am connected to my WIFI network however when I open a browser the message 'no internet connection' appears. I have tried to plug it directly into the router via an ethernet cable but this also was unsuccessful. Does anyone have any idea what might be causing this and any solutions?
Is it your own router or like mine i'm with virgin. If company supplied phoen them for a new one,if its your own looks like possibly a new router. Another way is instead of a reboot try swithing it of for a few minutes then on again.
If you are connected to your WiFi network its not the Router at fault its the Modem. If you have a combined Router/Modem (Virgin/BT etc) the whole thing needs resetting. Switch it off and wait a few minutes then switch on again. If you have a separate modem check the connecting cable between your Router and Modem, and Modem to wall socket. Switch off the modem and wait a few minutes before switching on again and watch the lights to make sure they are working.
BT has it right. Your network is most likely OK but the connection from your router to the internet via the internal or external modem. Check the connection to the wall socket is OK. Switch EVERYTHING off for a couple of minutes then reboot the Modem/router and see if the Internet LED is lit correctly. Then reboot your computer and see if it now connects.
If not it is time to speak to your ISP tech support.