Canon All in One printer/scanner problem with Windows 8.1 update

  peteinnit 14:24 01 Dec 2013
Locked

Hi all, Hoping someone out there may be able to help with the following.

I have a Canon MG8250 all in one printer/scanner. All was fine on Windows 8, but then upgraded to 8.1 a couple of weeks ago. Just got round to using the printer and scanner and the printer wouldn't work (scanner was fine). Uninstalled MP drivers and reinstalled from Canon site and all seemed fine with the printing. Alas the scanner now would not work. Did the same, uninstalled MP Navigator Ex and reinstalled from Canon site, but no fix this time. PC says "Cannot start MP Navigator Ex" and printer says "Set PC to start scanning".

Anybody know how to fix?

Thanks, Peter

  peteinnit 15:02 03 Dec 2013

Hi, Managed to fix it. Deleted all evidence of printer and installed mini master set up from Canon, but scanner still didn't work, so also installed MP Navigator EX from Canon. All seems fine from PC and printer.

Thanks, Peter

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