Cannot install Office 2013 after Acer Notebook refresh

My partner gave me her Acer notebook with Windows 8. - To remove her from the notebook I had to to carry out a complete refresh and put me down as the main user. - Since then I cannot install Office 2013 although I have the correct info.

Can anyone help please

  chub_tor 13:26 31 Jul 2013

How are you trying to install it? via a USB stick or from a CD or from a download? Where does it fail in the installation procedure?

  rdave13 00:43 01 Aug 2013

Refresh does just that. You lose all installed programs but Windows will retain a lot of personal stuff. You would be better off using the 'Remove everything and reinstall Windows', under Charms, PC Settings, and General tab on left. Scroll down a tad for reinstall.

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