My partner gave me her Acer notebook with Windows 8. - To remove her from the notebook I had to to carry out a complete refresh and put me down as the main user. - Since then I cannot install Office 2013 although I have the correct info.
Refresh does just that. You lose all installed programs but Windows will retain a lot of personal stuff. You would be better off using the 'Remove everything and reinstall Windows', under Charms, PC Settings, and General tab on left. Scroll down a tad for reinstall.
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