Cannot access emails

  Ynyshir25 22:02 17 Nov 2014
Locked
Answered

I an using Vista. aAlthough I can get the internet,when I try to get my emails it asks me to dial up

  wee eddie 22:46 17 Nov 2014

What eMail Program are you using?

  Secret-Squirrel 09:29 18 Nov 2014
Answer

Ynyshir, because you can get the Internet fine, you don't need to change anything in the Internet Options panel.

Are you using Vista's "Windows Mail" program? If you are then try this:

In Windows Mail, click the "Tools" menu and choose "Accounts". Locate the affected mail account then double-click on it. In the "Properties" window that should open, click the "Connection" tab and remove the tick from "Always connect to this account using". Click OK when done and try your emails again.

Let me know how you get on please.

  Ynyshir25 21:42 18 Nov 2014

Thank you Squirel - my problems are over

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