blue screen of death error

  bob32123 18:58 20 Apr 2017
Locked

this afternoon i attempted to start my computer and got a "blue screen of death" and "Bad pool header". i restarted the computer and the problem persisted. i have run startup repair. i tried system restore and have gotten various errors including "system restore failed to extract the original copy from the restore point." i ran memory diagnostics from startup repair, and it returned no errors. i tried starting from last known good configuration. my operating system is windows 7. safe mode works totally fine(which is how im posting this). some info from windows i hope helps that i dont really understand: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033

Additional information about the problem: BCCode: 19 BCP1: 0000000000000021 BCP2: FFFFF8A001650000 BCP3: 0000000000002810 BCP4: 0000000000002800 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\042017-4898-01.dmp C:\Users\Shlomo\AppData\Local\Temp\WER-12246-0.sysdata.xml

please help me. thanks, bob

  Fruit Bat /\0/\ 21:01 20 Apr 2017

bad pool header often indicates a corrupt hard drive, make sure your data is backed up and try running chkdsk /f/r/

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