Black screen on my Windows 8

  [email protected] 18:31 13 Jan 2013
Locked

something has gone terribly wrong with our new Windows 8. The screen has gone black and everything is locked. It will show the Windows logo and then Fuzwhlr - welcome" and then immediately "monitor goes to sleep" and shuts down. Can you help us?

Russell and Barbara Wheeler 3793 Vine Street Camp Hill, PA 17011 717-730-8558 [email protected]

  rdave13 19:29 13 Jan 2013

If a laptop see if you can restore to factory settings. Tapping an "F" key on booting should get you to the manufacturers help/restore screen. Try F10.

Fuzwhlr is something to do with Hotel bookings? Possible Trojan.

  rdave13 20:10 13 Jan 2013

Or have I got it wrong?

Did you get someone to set up the PC with your logo to show after boot up Windows screen?

  [email protected] 20:35 13 Jan 2013

A friend just got our computer fixed, thanks for your suggestions.

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