your out-patient expectations in the NHS;

  p;3 19:20 05 May 2007
Locked

as some of you may know, I work as a Senior Nurse in an NHS Hospital ;in an attempt to improve/change/adapt the service given , I am interested in your expectations/experiences of attendance at an Out patients department in any hosptial in the NHS system ; when you attend an NHS Hospital for an out patient appointment , you arrive with , I presume ,a booked appointment time ;do you expect to be seen AT that appointment time or how long are you allowing/anticipating for delays in clinics etc?

in this feedback ,I do not wish ANY sites to be specified nor the NHS system itself to be attacked please

what are YOUR experiences with the OPD system please, good or bad, and any suggestions on how things might be improved/changed

thanks
P3

  Phphred 19:58 05 May 2007

I think that we all expect to be seen within a reasonable time of our appointed time; however there are always emergenciesand and it would be nice if the patients who are waiting to be seen by that particular doctor could be informed. It would save a lot of frustration I am sure!

  DrScott 20:01 05 May 2007

how many of you value the 'choose and book' system?

  Watchful 20:02 05 May 2007

My last experience with out-patients, last year, was quite good. I expected to be kept waiting but in fact I was seen only ten minutes past my appointment time.

My only complaint is that I was mis-directed on my appt. card to the wrong waiting area which resulted in a last minute dash down long corridors to the right area, arriving just in time for my appointment.

Probably a clerical error in my case.

  Phphred 20:08 05 May 2007

I think that we all expect to be seen within a reasonable time of our appointed time; however there are always emergenciesand and it would be nice if the patients who are waiting to be seen by that particular doctor could be informed. It would save a lot of frustration I am sure!

  Ex plorer 20:12 05 May 2007

I am very often in the out-patients and find that the waiting time on average extremely good, and the doctor you are seeing will have a board saying how long you may have to wait.

Ex

  Phphred 20:13 05 May 2007

I haven't a clue how that happened so I will write it again?

I think that it would be an idea to have an illuminated board telling the waiting patients how the doctors surgeries are running, time wise.
Each could then judge if there was time for a cup of coffee in the cafe

  wellshgit 20:14 05 May 2007

My wife has recently had her gall bladder removed at our local hospital. In the two months preceeding this she had two appointments with her surgeon and was seen within minutes of her appointed times, so no complaints here.

  rdave13 20:15 05 May 2007

Usually very good and always about a half hour late.
Last year, though, traveled 1 hour to the hospital and was informed on arrival that the pediatrician optician had fallen ill. Pity they didn't phone to cancel 'cause we then HAD to go shopping so as "not to waste the journey" sigh.

  dukeboxhero 20:42 05 May 2007

i have nothing but praise for the nhs, having to attend at the glasgow royal infirmary which is the largest hospital in scotland i dont expect to be taken at the stated appointment time but i wish some people would take this time to look at the work thats going on instead of giving nurses a hard time about a 15 min delay, p;3 i dont know what the opd system is so i cant comment on that but what ever your wages are nurses deserve more

  Totally-braindead 20:53 05 May 2007

I too have nothing but praise, I've been three times this year escorting my mother and each time she has been seen reasonably quickly, usually its about the proper time but once it was three quarters of an hour late. But these things happen. You can't say for certain that each patient before you will need exactly XX minutes so its unreasonable to expect it to be exactly to the minute.
So you wait and accept that occasionally there will be slight delays.
I've no complaints and neither has my mother.

Actually thinking about it I've had longer delays at my local GPs. Once I had to wait an hour and a half and I was not a happy bunny. To my point of view if there was going to be delay of such a length it would have been better to give me another appointment and allow me to come back.
My local GP is always behind with his appointments, perhaps they are too short?

But hospitals and out patients no complaints.

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