WTM I've had Virgin as my ISP for a couple of years now. I was going to upgrade, so that I also got my TV and Phone from them and it all looked reasonable to me. (Everything would have been by cable and cheaper). But when they lost the Sky programs my wife put the blocks on it. She said there were too many of her favourite ones missing on the list of programs that were left.
I think rounding up prices to the nearest minute is scandalous, I very seldom make calls more than a couple of minutes. So if I made a call of 61 seconds I would be paying near enough double.