Are you using a modem or are you using a set-top box? The reason I ask is I'm supposed to be able to get that speed here in east London, but they say I've got to upgrade the set-top box, so far I haven't bothered.
Powerless: Perhaps I should. The problem is that it is well known that almost no-one gets the max speeds ISPs quote. I have been assuming that this is the case with Virgin, although it is hard to understand slow speeds with a cable service.
On the other hand, I'm sure I once read of someone who claimed to get near the 20M.
I need a speed boost myself to get around to all the jobs I should be doing...including chasing Virgin!