User IDs and Passwords

  pj123 15:39 27 Jun 2008
Locked

I have a vehicle accident claim going through at the moment.

I have just received a letter from my Insurance Company giving me a User ID and a Password so that I can follow my claim on their internet site.

The letter includes:

"Your Registered user details"

Username: XXXXXXXXX
Password: XXXXXXXx

It then says:

"Your username and password are secret and known only to you. Please keep these details safe."

What!!!

This is in an open letter so anyone in the company who has access to my file must see this letter?

  Cymro. 15:44 27 Jun 2008

"This is in an open letter so anyone in the company who has access to my file must see this letter?"

So what`s your problem with that then?

  crosstrainer 15:54 27 Jun 2008

If they don't know, they can't help process your claim!

  pj123 15:58 27 Jun 2008

Cymro, Not a problem but why say:

"Your username and password are secret and known only to you"

When clearly they are not.

fourm member, I'm not disputing the fact that other employees would know the details of the claim.

  Cymro. 16:01 27 Jun 2008

So you were just feeling a little obstreperous then?

  pj123 16:08 27 Jun 2008

crosstrainer, they are processing my claim by letter which has got nothing to do with internet access, so they don't need a user id or password.

But I think the best thing is to forget it. I'm obviously up the wrong tree.

Ticked.

  Cymro. 16:12 27 Jun 2008

"But I think the best thing is to forget it. I'm obviously up the wrong tree."

Don`t take it like that we was only pulling your leg.

  Forum Editor 16:25 27 Jun 2008

to the details of your claim so they can process it. The username and password is simply to enable you to access the claim details online, so you can track progress - the fact that staff in the insurers' offices have access to your password is neither here nor there, they aren't going to need to access the website tracking service; they already have full access to your file.

  Clapton is God 16:31 27 Jun 2008

"I'm obviously up the wrong tree"

Is that where you drove your car? Up a tree?

  Cymro. 16:36 27 Jun 2008

There is no need to upset the man any more!

  interzone55 16:54 27 Jun 2008

There's nothing to suggest that anyone at the insurers has seen the username & password.

Bulk mail letters are printed, folded and stuffed into an envelope without human intervention...

This thread is now locked and can not be replied to.

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