I have subscribed to The Times crossword club for some years. Up to the last couple of months I had no difficulty in accessing puzzles.
Recently they changed their registration & log-in procedure, supposedly making it more secure. Since then it has been a nightmare; sometimes refusing to recognise my log-in, other times asking me to take out another subscription. On occasions it works well. They admit they have had problems, but seem unable to resolve them.
Has anyone else experienced similar difficulties?.
There was a point earlier on when I got locked out for about a fortnight and they eventually agreed to extend my subscription period to cover this.
All this is hard on domestic harmony as the reason I first started to subscribe (to the Independent until they dropped it) was because my wife also got hooked on crosswords and we couldn't both fight over the Guardian.