scamming the Microsoft call centres

  finerty 10:39 05 Sep 2011
Locked

computer hackers

they been ringing to get hold of account details, so beware.

  wiz-king 12:37 05 Sep 2011

I dont think you have read/written this correctly. They are not scamming Microsoft!

  namtas 13:56 05 Sep 2011

I suppose that it is new to some but the scam has being doing the rounds for some time.

  Woolwell 14:00 05 Sep 2011

I had a call yesterday. I've been warning people that I know for some time. I didn't get to one in time though and he installed software, etc. A warning was on Radio Devon months ago.

  Bapou 16:19 05 Sep 2011

I had two calls in one week claiming to represent Microsoft. Both callers were from India, the first, I let him go through the process of informing me the computer is infested with lots of nasties and offer to clean up the mess at a price. All he needed was permission to access the computer and my banking details. How much? Well that would be decided once it was determined how many nasties needed removing. Before I could say, "This a con, I'm calling the police!" For some reason we were cut off.

The second two days later, introducing himself as representing Microsoft, I interrupted and said it was only two days ago his brother phoned me and he had the details. This time I put the phone down.

  Forum Editor 18:46 05 Sep 2011

Microsoft will never call anyone about anything to do with a personal computer. Neither will they email anyone about anything, other than to send out email newsletters consistent with a prior consent.

You might think that it makes common-sense not to allow a random caller to have access to a computer, but not everyone understands the dangers involved, and not everyone understands that Microsoft would never make calls like this.

  LanceAlot 09:04 06 Sep 2011

I had a spate of these calls and reacted in a variety of ways. But still it continued, with up to two calls every week. I finally asked the caller to listen carefully because it was a bad line and used a personal high shrieking alarm. After three more calls using this technique the calls stopped.

I know the phone system limits the loudness of sound that comes out of a phone, and it can't transfer a wide range of sound frequencies either, but it worked anyway.

  Noldi 19:56 07 Sep 2011

I find the easy answer is, sorry I don’t have a computer where did you get your information from? They normally go away quite quickly.

Noldi

  john bunyan 14:23 08 Sep 2011

I always start by insisting them telling me what number they have dialled - I do not tell them what it is as it is usually a computer going through all numbers. Then I ask for a call back number in case I want to follow up the issue: if they won't give one I ask to speak to a supervisor. Then I prevaricate saying the householer is upstairs etc, and if I have the time keep going until they go away having wasted a lot of call time.I never give them any details.

  Forum Editor 17:12 08 Sep 2011

"Then I prevaricate saying the householer is upstairs etc, and if I have the time keep going until they go away having wasted a lot of call time."

I always have difficulty in understanding why anyone bothers to do all that - why not just put the phone down?

  john bunyan 18:51 08 Sep 2011

FE To make them waste money in a small attempt to retaliate. A bit sad, I know. I sometimes string timeshare sales people along too. I shall resolve to do as you suggest!

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?