It is not in the culture of today's agencies to apologise. They are probably scared of getting sued if they imply they have done something wrong. What a state we live in. (Sounding just like my mother when she was 90!)
This company is the largest of the three English exam boards, and says of itself that it has "a leading reputation for promoting education for the public benefit and draws on long experience of setting and marking public exams such as GCSEs, A-levels and other qualifications."
That being the case, I would have thought that a quick check of an examination paper before it was sent off to be taken by 119,000 students would have been automatic - not so, apparently. If it was checked the situation is even worse.
No doubt someone at AQA thought it would all be OK if they said: "we are reviewing our monitoring procedures to establish exactly how this has occurred. As always, we will take all steps to ensure we protect the interests of all our candidates".
It's incompetence of course, and should be admitted, but it won't be.
i was one of the many people affected by the late marking of the SATS earlier this year. they took a long time to come bak, and some only got to the school at the beginning of the new term in September