In January my Electric Meter was changed by Southern Electricity under, what I was told was, the ten year rule.
I noted the old figure and sent it to my provider, EDF, together with the Meter change information. I received an acknowledgement which turned out to be worth its weight in feathers.
This month a tried to enter my gas and electricity figures on their site but the electricity one was rejected as impossible. I phoned EDF and the reason is that the Meter change has not yet been activated and they have no idea when it will be done. Usual reason - new computer system in 2011.
I have had more than my fair share of billing problems with my combined fuel supplier, mainly based on the gas part of the bills being estimated, even though a meter reader was suppose to have provided the joint readings.
Other issues were also raised, but it was like talking or writing for answers and not getting actual answers.
I think I have now resolved the issues, by having 'Smart Meters' fitted.
I'm with EDF and had my meter changed last year under the 10 year rule. I have had no snags with the changeover. I don't believe their excuse about the computer as my change was more recent than 2011. I have found them to be helpful when I have rung. As a result of a call about 9 months ago I ended up on a new tariff saving around £10 per month.
"I knew it, I am being singled out for special treatment."
Steady on, you're sounding like some of our other forum members.
I find it astonishing that someone actually said the problem was related to a new computer system in 2011. If the meter change hasn't been activated you are presumably consuming free electricity. It might be worth mentioning that to them.