I asked Currys what an E5 error was on my washing machine and they sent a Tech Guy to my home. His laptop showed E5 was reduced water intake. He said I should check the inlet tap on the cold supply. I said thanks for the info and he left.
I fixed it by removing the water inlet on my plumbing and cleaning the debris from the joint.
The manuals you get when you buy the product does not contain any error codes and I assumed wrongly it was the washer that was faulty. I had googled the error code but any help required an up front payment.
I wondered why they could not have told me over the phone! I had given them all the details of the washer etc.
I wonder what the cost could have been if I had been out of warranty?
If you had watched the Watchdog program, they mentioned the expensive customer care telephone services being provided by manufacturers and retailers as a separate part to the program. Two pound a minute being kept on hold for a long time using a mobile telephone, was a noted complaint.
What amazes me is that the woman who had an overheating laptop was filmed using it on her lap - no wonder it overheats! The guy who returned his laptop for repair without backing up his data also needs a reality check. What happened to common sense - it obviously isn`t so common any more.
Watchdog exposes the failings of the the largest PC Repair companies in the UK without providing any realistic advice to others on how to avoid the problems in the first place. (Rant Over)