O2 mobile in credit disconnected

  grumphy 18:38 24 Oct 2006

My wife in her 70s has had her mobile cut off by
02 for not using it enough.Only used when on long train journeys on her own, to advise family of any delays. Last used in Sept tried to use it last week cut off.O2 not interested that we normally use mine also with O2.Will not return
the credit unless we buy a new sim card. Views
or experience please, thanks

  octal 18:46 24 Oct 2006

You will have to read the contract, but it sounds a bit heavy handed to me. I think the small claims court sounds a good route to me, write to them first though so you'll have something in writing.

Load of blinking bullies :-(

  grumphy 18:54 24 Oct 2006

old bt pay as you go no new contract issued when O2 took over.

  grumphy 18:58 24 Oct 2006

Have emailed them twice no replies customer
service phone up said thats how it is no options
other than new sim at 10.99

  lisa02 19:02 24 Oct 2006

I will give you one for nothing, brand new and unopened...

Send me your address through the envelope.

  lisa02 19:05 24 Oct 2006

It's quite standard for the network to disconnect inactive PAYG sims. All networks do it and it's available to read in the Terms and Conditions.

O2 sometimes give sims away free I got a few of them for nothing. They are brand new, unopened and I'll gladly send you some if you mail me via the yellow envelope with an address to post to.

...all free of charge to you.

  lisa02 19:06 24 Oct 2006

Appologies for repeating myself, Tiscali Internet to blame.

  grumphy 19:23 24 Oct 2006

Thank You terms on line say must be used within 6 months used in September 2006

  mammak 19:26 24 Oct 2006

That is a really kind offer you have made to grumphy,

and it is awful that o2 have done this my man had an orange simm inactive for more than 6 months and the credit was still on it when he put it back in his spare phone.

  grumphy 19:31 24 Oct 2006

As mammak said kind of you donation to RNLI will
be made by me for your gift Thanks and regards

  lisa02 19:41 24 Oct 2006

Can you send your address again, the message seems to be blank...

Just click the yellow envelope beside my name and type your address into the message and send it.

It's upto you if you feel obliged to give to charity but I got these things for free anyway.

Thank you.

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