Just had a major power cut in this area. Lasted for about 1 hour and 5 minutes. During this time both my NTL cable phones were working. Once the power came back on again neither of my phones are now working. I went on to the NTL website support. Contact them to report a problem with my phones, and what did I get.
"To help you with your problem please call 0845 454 0000."
I can't call them on the phone because they are not working, which is why I thought I would try their online helpdesk.
A couple of years ago, we had intermittent problems with our NTL broadband and digital TV, it only occurred during the day. They came a few times to investigate, and finally found an ants nest in one of green terminal boxes at the end of the road !