Obviously not that important. I still can't update Adaware, Spybot Search and Destroy or Spywareblaster as and when the updates are posted. I still have to wait around 3 to 4 days before I can download the updates.
Talking to them doesn't seem to make any difference. They now have a "Feedback" link on their site. Will give it a go and see what happens.
I've found this in my favorites, this link shows how to set a proxy using IE click here you need Flashplayer to view it.
And this link gives a list of proxy servers click here I use the Dublin servers, I find them the most reliable, I've just checked and I use the 22.214.171.124 address.
Doing the above might get around that problem of downloading the cache from your local server because using a proxy by-passes it. I also find this useful if you find you can't open some sites and you suspect its a problem with your local server, try the proxy.
I tried phoning them the other day on their 0800 number and was told 'Sorry but this number no longer works. Please redial 0845 ... for general customer enquiries or sales etc, 0870 ... for technical support'. Typical that they charge you for contacting them. Tried it only to be told 'Our offices are now closed.' If the information on my last bill is anytihng to go by, their recorded message is a complete LIE!!!
Yes, I tried sending them an e-mail through the website. It's more like a customer satisfaction survey. I saw no list of e-mail addresses.
I hung up and gave up. Doesn't quite justify the increase in line rental.