I sent a small parcel of sheet music to a UK address last Tuesday ( one week ago tomorrow) It was sent 1st class and I have reciept of posting. I have been informed that it has not arrived at its destination. The post office will not do anything until it has been missing for 15 days. The person I sent the goods to is asking me to send the item again. This means I will be out of pocket. I mean, I have done my bit, and have proof of posting. I will obviously contact Royal mail after 15 days. But where do I stand in the mean time.
Unless you pay for special delivery, the post office doesn't guarantee to deliver it the next day. I always shell out for special delivery for time-critical packages having learned the hard way not to rely on first class. Bad luck, hope it turns up soon.
Jackcoms is right a waste of time till the 15 days are up. But then is your chance to start complaining, something that we don`t do anything like enough of in this country, especially with organisations like the Royal Mail. Make a nuisance of your self with them, pester them as hard and for as long as you have the time and patience for. Mind you I dare say that your patience will run out before you get very much of anywhere with them. I am sure there must be some experts at such things on this site that can tell you the best and most satisfying way to go about it.
I know it doesn't help this time but if you are sending something that would leave you out of pocket I'd always use a service with some kind of insurance... I recently discovered Royal Mail "Standard Parcel" service which is very reasonably priced and provides insurance, it can take 3-5 days though.
ad.h is right no access could be a lot of things but it's usually those doors with time locks on them.( As in blocks of flats etc ) The reason for the red sticker is that post persons must endorse all mail they are taking back to the depot giving the reason why they are taking it back and not delivering it.
This thread is now locked and can not be replied to.