The council where I used to live were good at this sort of stuff. One time on the way back from college, after grumbling about the litter thrown over the bridge and saying the council need to put a bin there, my mate bet me I couldn't get the council to erect one in a month. Sent an email that night, the reply promised they would check it out, and a fortnight later, a new bin is there! They still throw rubbish off the bridge though.
'The Manager often lacks feedback about these things...'
Any manager worth his salt would get off his backside and occasionally go out and check out his operatives, especially if complaints are coming in. He can then see for himself if there are problems in particular areas and make any changes deemed necessary to alleviate them. TC.
Not knowing you personally, I wouldn't have the faintest idea how your council works, or if you have many dealings with them.
But in my experience,I tend to find my local council's (2) tend to ignore many complaints, and it is only when a local newspaper investigates and reports, that the appropriate authority or person then becomes interested. I did mention 'telephone or before newspaper' though ;o)