IT Support

  laurie53 11:00 09 Oct 2007

Modern IT technicians must be a pretty poor lot.

Whenever I have to complain about poor service, no matter whether a private company, Government Department or national utility, I am told it is due to a new computer system!

  The Brigadier 11:32 09 Oct 2007

Most systems are overloaded & old.
Building new systems or upgrading can take time & money, so most companies just patch them up so they will carry out the basics.

I know of an NHS Trust that decided to renew all their PC's. So far it has taken 3 years as the outlay in ££ is a lot to do in one time. By the time they finish it may be time to start again!

  spuds 13:30 09 Oct 2007

When computers were the new fad, it was always the computers fault. Then we moved onto the specialist software phase, when the software was not compatible to the task in hand. Then it was component manufacturers not supplying and designing the right gear.

Personally I blame TPITC for all the problems ;o)

(The Person In The Chair).

  PalaeoBill 16:59 09 Oct 2007

I wonder what it was that people blamed before there were computers.

  wee eddie 17:16 09 Oct 2007

Thew R&D Department

  laurie53 19:35 09 Oct 2007

I'm with spuds - it's the operators who need upgrading, not the systems!

  jz 19:49 09 Oct 2007

Blaming "new computer system" or the old one for that matter is the perfect excuse for avoiding blame yourself - I really ought to try it myself.

  silverous 19:52 09 Oct 2007

I think it is probably a combination of things.... poorly designed/built systems chucked together to an underestimated timescale and then pressured into being released early without sufficient testing, plus everyone blames IT when things go wrong - it goes with the territory. Probably more of the former than the latter.

  Forum Editor 06:52 10 Oct 2007

or the IT department (or both) is commonplace. I'm sure that the complaints are justified on some occasions, but not all of them by any means.

Lots of people use the excuse to cover up their own shortcomings.

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