"We are taking steps to see it never happens again". I think it is about time somebody came up with a new phrase, because we hear this old chestnut every time something happens such as unnecessary deaths in hospitals. Why the hell didn't they come up with the steps before the problem?
I'm not thinking of any one happening, but they seem to crop up regularly.
The use of 'Lessons have been learned - steps will be taken' is what's known as a deflection ploy. It's an attempt on the part of those people who should have anticipated problems to avoid blame falling directly on them. It mostly happens in the public sector, because in the commercial world it's much harder to get away with that kind of waffle.
It's irritating beyond belief to hear the words being trotted out time after time, but it will continue until we have a culture of personal accountability in public services.