If you have seen a bill pop up on your screen, saying that you owe this company money, and you have no recollection of agreeing to any payment I would like to hear from you.
Please contact me via the 'contact forum editor' email link at the top of this page, or by using the small yellow envelope next to my name.
Give me as much detail as you can about what has happened, including details of any contact you've made with MBS - and the results of doing so. I'll get back to you if I need to ask any questions. What you tell me will be treated in strict confidence, and no details will be published here, or in the magazine without your full prior consent.
I was working late, and then I spotted a new thread in the Helproom. It was from someone asking for advice about an MBS bill which had suddenly appeared on his/her screen. It started a train of thought, so I decided to do something about it.