I have noticed for some time that the exchanges generated by reader comments have become hot even offensive at times. This rather subdued exchange about the iPhone4S is a lesser example but it makes the point.
Regardless of what we do in terms of providing content in other areas of the site, there will always be those who seem to revel in offloading a bit of angst.
That's OK - we're grown-ups, and from what I can see in the exchanges in your link, Matt seems to have handled the situation as well as anyone could. We don't kid ourselves that what we do here is perfect, but we do our best to satisfy all sections of our readership for at least a good part of the time.
One thing is certain. PCA has always been a friendly site. Now and then some angst is bound to creep in, but if you really want spleen venting and downright rudeness, some of the Mac sites are very badly moderated. You can be slated for ignorance simply asking a question.
I think the FE does a great job here, and it's a nice place to be.
I'll second Crosstrainer2's sentiments. I had a look at my friend's personal social networking site, yesterday , it's the famous one, and it was riddled with sweary words...which I don't like.I am not a prude...but a bit of decorum is required.This site is excellent...and the diligence of 'the respected forum members' and forum editor is excemplary.
morddwyd - compared to (some) other networking websites, PCA 'Speakers Corner' is in the 'upper echelon'...along with all of the other PCA forums.Not everybody is as quick-witted as you...or me! (JOKE)