The end of rollover contracts - at last.

  Pineman100 09:43 16 Sep 2011
Locked

At long last this disgraceful practice looks like being stopped. The idea that a company can automatically renew your contract without your knowledge or consent (other than some long-forgotten clause in the original contract) has always been sleazy and underhanded.

Ofcom has finally ruled against the practice, for existing contracts as well as for new ones.

  Pineman100 09:45 16 Sep 2011

Sorry - I forgot this link

  Crosstrainer2 11:38 16 Sep 2011

Good news indeed, I have specialist insurance for my guitars which comes in at £380.00 a year. It's good cover, but I hardly ever play in public any more due to the duff leg, but they attempted to renew the whole policy without even writing or emailing me .

I had a hassle getting it sorted, all I wanted was to remove the public liability clause (which is £80.00) got there in the end, but they didn't have the decency to ask.

Lets hope this will prevent this kind of thing in future.

  spuds 16:00 16 Sep 2011

I wonder how many people will be complaining that their contract for whatever hasn't been renewed, because they had forgotten or hadn't received a reminder?.

  Pineman100 16:19 16 Sep 2011

Oh, don't worry, spuds. The companies won't fail to make sure they send out reminders! Do you really think they'd allow themselves to lose a customer, just because he/she had forgotten to renew?

  Strawballs 00:20 19 Sep 2011

3 are one of the worst I have come across for this

  oresome 19:37 19 Sep 2011

I don't mind a contract continuing on a month by month basis after the initial period as I do with my ISP.

I object to lengthy contract periods being renewed for the same length again once the initial period is over. It's inevitable that you will want to terminate it at some time and then have a hefty fee to pay.

There is an argument for the initial contract period to recover the set up costs involved, but after that it's just an anti-competitive measure.

  Pineman100 10:46 20 Sep 2011

oresome - I agree that an initial contract period is perfectly reasonable, just so long as the customer is made clearly aware of that period before the contract is finalised.

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