According to the latest Kwik Fit adverts, they guarantee their brakes and service for life.Perhaps he should have gone there.
But having said that, having an Honda garage carrying out repair to another make, may well end up using 'compatible' parts, depending on the information given to the suppliers.
A few months ago I had a replacement catalystic converter exhaust fitted to my car. It was only the sharp eye of one of the mechanics that noticed it was 'similar' but not the correct one. Back to the suppliers and all was well. Well not really well, we later found out that the exhaust (which was the original) didn't want changing. The supposed higher noise was due to a tailgate alignment being out of angle, and the exhaust outlet being near the tailgate oddity.