I bought a 32" wide screen TV from High St and major problems started. I was unable to walk at the time but phoned the retailer and was told that the earliest they could visit my house was between 5 and 7 days hence. I then said the magic words "trading standards" and I was visited the same day with a replacement TV which was tested in situ and we parted friends. They knew I was quite prepared to go to the local Trading Standards office and start kicking. It`s worth it, because if what you buy does not give the service you bought it for the it`s not a saleable item.