I am looking into getting new double glazing. I have invited several firms to offer a free quote. On reading the documents provided, I read that they all ask for a customer satisfaction document to be signed on completion. What concerns me, is that problems may arise, within a short period of completion, and that this document may be used by the installers to avoid or delay correcting these problems. Is there a legal way that the document may be signed that will protect me from this possible difficulty? I was thinking along the line of "Without prejudice" or similar. Does this phrase have any legal weight whatsoever. I am hoping that when I choose an installer this legal pedantry will not be required, but I just want to be on the safe side.
If you're worried about i then write a comment to effect of 'correct at time of signing' or similar. I can't believe that any court would accept a customer satisfaction survey, signed on the day of installation, as being proof of the longevity of some windows.
"They usually give you a 10 year guarantee then change names in between"
The DG company I used did that, but when I rang the original number after nine years the actual installer had set up his own company on the same site and honoured the guarantee, in less than 24 hours I might add.
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