A sign of the times - slow food is all the rage now.
But seriously - commercial equipment is not stocked, it is made to order and not allways in this country. They may have decided a new unit is needed and it might have to be made and shipped in from Italy or Poland.
I think that you are correct but I am still at a loss to understand why the shop can lose the particular delicatessen trade for that length of time.
At busy times two assistants were working flat out to cope with the queue of customers. The financial loss must be considerable.
I know that I said "Words fail me" but...........................
Talking about the refrigeration unit at the deli counter. About a year ago our local Tesco superstore had the misfortune of having a trolley collide with the glass display section, and the glass simply shattered. Seeing the clean-up exercise that went into that operation was no mean task, and all the display stock must have been ruined. Fair dues to the store and the glass suppliers, the unit was back in action the next day.
The crazy thing though, was that this section use to have a chromed protection bar at trolley height in front of the display unit, possibly as an health and safety risk, and the bar had been removed previously before the incident and as never been replaced.