There was a programme on television the other week called 'The Complainers', which showed the way E.oN dealt with complaints, and the large amount of staff they had in customer services.
I have been with E.oN for about five years now on a dual fuel contract arrangement, yet it still surprise me how E.oN deal with some of the simplest of complaints or enquiries. I get the impression that its getting worse instead of better. Just renewed my contract, and instead of having two years, the time span as come down to one year. Previously it was a case of simply accepting a new renewal, now its a case of being treated as a new customer, with all the nonsense behind that, and even more paperwork!.
Possibly a little bit of information for anyone who received the 2013/2014 Winter Warm Home Discount rebate from E.oN.
There appears to have been wrong calculations made, which the regulator Ofgem investigated, that E.oN had breached their marketing licence conditions. The results of this, is that people who received the discount might or should have a letter about now regarding further payments due to them, which had been miscalculated previously.
As far as I am aware, this effects E.oN customers only so far. If you are an E.oN customer who received the rebate, but haven't received a letter within the next day or so, then contact E.oN 0800 015 9767 (Mon to Fri 9am to 5pm).
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