Buying a new computer

  Chas49 21:14 10 Sep 2008

I wonder sometimes if some companies want business. I enquired yesterday of a well known company in the south of England whether they included a disk of some sort when they pre- installed the operating system. I received an email by return informing me that the email was being forwarded to someone who could give me an answer. Some time ago I asked the same question via an online service where you were supposed to be 'talking' to someone online and live. In both cases I have not received an answer to my question.

Guess what - I'll go elsewhere for, if they can't answer a simple question, what hope would you have if you bought it and it failed? One thing I have learned over many years is that getting and keeping a good name is difficult - and so easy to lose it. Perhaps people in the business of dealing with the public should remember that.

I have,in the past bought DVD blanks from this firm and received excellent service - this however would be a different deptartment in the same firm.

To be ignored once could be an error, but twice?

  interzone55 21:40 10 Sep 2008

Have you tried phoning them?

I know it's sooo 20th Century, but the company concerned should have a phone number on their website. I'm on the phone all day at work, and you can get a lot more info out of a company in a 5 minute call than you can in a long email conversation...

  Chas49 12:28 08 Oct 2008

I did eventually get a satisfactory reply from them.

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