Does anyone share my concern over the prolification of 0845-0870 phone codes, these are business rate numbers at upto 8p a minute. Why are more and more company's going over to these numbers ? Greed I suppose.
The prices are freely available for those that wish to know click here I fail to see why there should be no charge, these companies need to make profit or at least cover costs as they are not charities.
Visit click here and find out the cheaper alternative numbers.
However, running/contracting out to call centres or providing help and advice via a telephone service is an expensive business; it's just not compatible with the Great British Public wanting to buy products at the lowest possible prices and top class after sales service.
It has to be paid for from somewhere but there is often a bonus - ordering products online can bring discounts or, perhaps, free p and p, as overheads are lower.
NHS organisations will be banned from setting up new premium and national rate telephone numbers for patients contacting local services. GP practices currently using national rate phone lines will be expected to switch to low rate numbers.
The move, which comes into effect from April, was announced on Thurdsay by Health Minister John Hutton.
Thanks for the link stuartli, and Gandulf I am aware that profits need to be made,but when I rang my bank to query their mistake I had to use a business rate number it took 12 mins, calling customer services can take ages when being held on line, or am I being cynical,
How can it be that one can call the US cheaper than it costs to call a British corporation, government department or any other establishment using the enforced non-geographical numbers they've acquired? The proliferation of these numbers serve only to extract further costs from a confused public and, in my honest opinion, should be curtailed as soon as possible.
The following pdf gives some added strength to my reasoning in a much more comprehensive way. TC.
Great links and marvellous info, and I`m now a follower, because the one thing that gets me damnably angry is being held in a queue on one of these numbers for long periods. Because I pay Onetel a fixed monthly fee for all my phone calls that fee only covers geographical numbers. I`ll be using this site a lot until I`ve a note of the numbers I use most. Thanks again. (At my age I`ve never felt so lively)
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