I was with AOL for over 5 years and while I will say that they offered a reliable connection with NO caps or traffic shaping, I don't rate their customer support very highly as I used to find myself being passed from one department to another with my query still going unanswered :(
The main reason why I migrated away was because they were taking too long with the roll out of Max DSL.
Looking at the list, I wouldn't say that AOL deserve to be in first place (i.e. the worst) but certainly in the top 10.
I had Windows Milenium edition when i bought a new pc in 2000 and used it till 2004. Liked it and never had any problems with it. It got a bit too old so decided to buy a high spec laptop to try and keep up with the latest technology